What Is Oasis Mindset?
Creating an oasis means making our restaurant a place of care, growth, and excellence — not just for our guests, but for every team member who serves them. It’s how we uphold our vision of providing exceptional experiences through high-quality food, outstanding service, and a welcoming atmosphere, all grounded in integrity, personal ownership, and a shared commitment to serve as He served.
“We’re not in the chicken business. We’re in the people business.”
~ S. Truett Cathy
Our Vision & The Oasis Mindset
At Chick-fil-A Palm Coast, our vision is simple:
To be an oasis for our guests by providing exceptional experiences through high-quality food, outstanding service, and a welcoming atmosphere.
But this vision isn’t just about what happens in our dining room — it’s about how we care for each other as a team and how we live out our purpose every day.
Our Vision & The Oasis Mindset
The four waves stand for our foundation of service — the Core 4.
The palm trees represent the two pillars of WHED: Operational Excellence and 2nd Mile Service.
The uplifted hand symbolizes our goal of being the most caring company in Palm Coast.
Together, these remind us what it means to create an oasis: a place where our guests and our team feel cared for, valued, and supported.
Certified Trainer Team
To empower team members to create an oasis that engages our guests through consistent training and the pursuit of mastery.
Maria
Mary
Marc
Kaiya
Karissa
Henry
CJ
Jacob
Emily
Katie
Ashton
Aiden
Delivery Team
To extend the oasis experience beyond the restaurant by bringing joy, accuracy, and excellence to every doorstep.
Tom
Louis
Hayden
Adam
Trevor
Robert
Jen
Brian
Drive Thru Team
To provide the fastest, friendliest, and most accurate drive-thru experience in the community.
Elizabeth
Francine
Kameron
Caleb
Domenic
Vaughn
Collin
Nathan
Logan
Devin
Gregory
Caden
Cares About Me Team
To make our restaurant an oasis not only for guests but also for the team members who serve them.
Ana
Inna
Francine
Tyler
Tom
Addison
Jen
Laura
Roger
Steven
Yaddeliz
Riley
Food Safety Team
To create a foundation of trust by championing food safety in every step, every process, every shift.
Tim
Patrick
Elizabeth
Roger
Sophia
Emmanuel
Hospitality Team
To create emotional connections that turn transactions into meaningful guest experiences.
Chris
Tyler
Vaughn
Riley
Aiden
Karissa
Kameron
Accountability Team
To uphold a culture of consistency, integrity, personal ownership, and growth that strengthens our oasis.
Glen
Elizabeth
Tim
Maria
What qualifies me for the employee discount?
To use your employee discount, you must:
- Be out of training
- Clock in on time
- Be clocked out for your break
- Not be on the no-discount list
Where do I order more uniforms?
Uniforms can be ordered using the QR codes posted on the Community Board near the walk-in cooler.
What apps do I need to download?
HotSchedules: For scheduling and team messages
VSBL: For daily checklists and internal communication
Pathway: For training and onboarding resources
How do I call out for a shift?
- Call the store at (386) 864-0508 to notify a leader
- Release your shift in HotSchedules and find coverage
- Make sure the team member covering accepts the shift
- Notify a shift leader once coverage is confirmed
- You are still accountable for the shift until approved by leadership
- Only valid reasons are accepted for call-outs
How do I request time off?
All time off must be requested in HotSchedules at least two weeks in advance.
What do I need to complete training?
- Finish your full training plan (minimum 40 hours)
- Receive a performance review
- Pass a skills and knowledge assessment
- Demonstrate alignment with CFA Palm Coast’s culture and values
What are the nail guidelines?
- Fingernails must not extend beyond your fingertips when viewed from the palm side
- False nails and nail gems are not permitted
- Nail polish is allowed, but food service gloves must be worn when handling food
Why am I not getting scheduled hours?
Scheduling depends on both your availability and performance. Speak with a leader or scheduler for feedback.
Why do I need my training log every shift?
At Chick-fil-A Palm Coast, we build strong habits from the start. You are expected to bring your training log to every shift during training. You may be sent home without it. All completed logs must be turned in.
What is my Pathway login?
Your login is the same username assigned to you during orientation. If you do not remember your username, please speak with a director. If you forgot your password, click “Forgot My Password” on the login screen to reset it.
How do I update my personal information?
If your phone number, address, email, or emergency contact changes, update it using the QR code posted on the Community Board by the walk-in freezer.
Want to see who brings our OASIS Mindset to life?
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